Refund and Returns Policy
Effective Date: January 15, 2025

At Artzimoguard, we want you to be completely satisfied with your purchase. If you are not happy with your product for any reason, we offer a straightforward return and refund process. Please review the following details regarding our return and refund policies.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The product must be in its original packaging with all included accessories, manuals, and documentation.
  • You must provide a valid proof of purchase (order number, receipt, or invoice).
  • The return must be initiated within 30 days of the delivery date.

2. Non-Returnable Items

Certain products are not eligible for returns, including but not limited to:

  • Products that show signs of use or damage.
  • Items purchased on final sale or with a “no return” label.
  • Gift cards or digital products.

3. Return Process

If you wish to return a product, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team at info@artzimoguard.com or call 252-289-9136 to initiate the return process. Please include your order number and reason for the return.

  2. Return Authorization:
    Our team will provide you with a Return Authorization (RA) number and return instructions. Please do not send your product back without receiving this authorization.

  3. Shipping Your Return:
    You are responsible for the shipping costs associated with returning your item, unless the product arrived damaged or you received the wrong item. We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during the return shipping process.

4. Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds:
    If your refund is approved, it will be processed, and the amount will automatically be applied to your original payment method within 7-10 business days.

  • Partial Refunds:
    In some cases, partial refunds may be granted for returned items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at info@artzimoguard.com.

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank account or payment provider again.
  • Contact your credit card company or bank, as processing times may vary.
  • If you still haven’t received your refund, please contact us at info@artzimoguard.com for further assistance.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:

  • Phone: 252-289-9136
  • Email: info@artzimoguard.com
  • Address: 2283 Yorkshire Circle, Greenville, North Carolina, United States

We appreciate your business and strive to ensure your satisfaction with our products and services.